South Shore YMCA | Staten Island

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Very pleasant people at the front desk. Friendly staff. It would be nice to have the storage lockers updated a bit.

★Cherry Jennifer

Very disappointing experience at the YMCA. The issue was not the rules — it was the way we were treated. The instructor spoke in a sarcastic, disrespectful, and humiliating manner in front of my children, talking down to me as if I were a child instead of a parent. My daughters became extremely upset and ended up crying because of how uncomfortable and unwelcome the interaction made them feel. What was even more disappointing was the feeling that the pool is no longer welcoming regular child members unless they are paying for additional lessons or programs. Families who purchase memberships deserve to be treated with kindness, respect, and professionalism. After the incident, I was also disappointed by the cold and dismissive attitude from the front desk staff. Instead of showing empathy or attempting to professionally resolve the situation, I felt ignored and disrespected while trying to discuss the emotional impact this experience had on my children. I was further disappointed by the unwillingness to reasonably address a refund request for the membership despite the distress caused. I truly hope management seriously reviews both staff conduct and customer service standards, because no child should leave a community place feeling hurt, embarrassed, and unwelcome.

★Phil M

$73 a month (Now $79 a month, excuse me!) is an outrageous price for any gym. This is nearly double the price of other nearby gyms with similar facilities. This is clearly an attempt to jack up the price in a higher income area, and to subsidize lower income locations. Shameful

★Gio A

While I appreciate that the facility strives to accommodate all age groups, several issues have made it increasingly difficult for paying members to enjoy their workouts. Many senior members enrolled through programs such as SilverSneakers and AARP frequently occupy large areas of the gym, particularly the track and common workout spaces, in a way that disrupts other members’ ability to train effectively. For example, the walking track often becomes a place for social gatherings, making it nearly impossible for those wishing to run or exercise at a faster pace to do so safely. Additionally, the temperature balance throughout the facility has become inconsistent—certain rooms are uncomfortably warm while others are overly cold, seemingly adjusted back and forth based on continuous complaints. This inconsistency affects the comfort and performance of all members. Lastly, parking availability has become a challenge due to early hours of use by specific groups, leaving limited space for full-paying members during regular morning and midday times. Considering that members enrolled through external senior fitness programs often have subsidized memberships, I strongly encourage management to review pricing and accessibility policies to ensure fairness and value for those paying full membership rates. I truly value the gym and would like to continue my membership, but I hope these concerns can be addressed to create a more balanced and equitable experience for everyone.

★★★Arnab Ghosh

Please fix your vending machine ( drinks ) Every single time have to pay multiple times to buy a bottle of water . How many times do I have to report this ? Also Better pool management needed . I have expressed my concerns several times . Private swim classes cannot be done properly in over crowded pools. Also shared concerns about one particular family that take up an entire lane and push out anyone who has been swimming in that lane . Extremely rude members . Today, when I came in for pvt swim lessons for my son , the same family hogged two lanes . Not cool. We pay a lot of money for pvt swim classes and we expect that we get what we pay for