MetroWest YMCA

★Y S

I took two kids for a swim at 3pm on 4/11. Usually we only got charged for two individual day passes, because I always just watched them outside the pool. The guy at the reception on that day was lying in my face about day pass, claiming there was a new rule that we must buy a family day pass. I knew he was lying so I asked him when the new rule was introduced. He said two month ago. Apparently he lied again without blinking his eyes, because we were there less than two months ago.

★Jason Rowe

I just want to warn anyone thinking about signing your kids up for swimming. The woman who runs it, I believe her name is Hailey, should not be allowed around kids. Her people skills are some of the worst I’ve ever experienced. With the amount of money we pay to attend the facility the least they could do is hire people that have some sort of professionalism. Shouting at adults and kids for not knowing some new arbitrary rules is simply unacceptable. If I could I’d give zero stars. We’re going to be using the big blue swimming school across the street. I heard their coaches are much nicer and in better shape.

★★Kate Lyons

I’m frustrated with the direction this branch has taken. Membership is pricey for what you get, and the culture in shared spaces feels increasingly unwelcoming. A subset of long-time members treat the locker room like their territory and will confront/report others over minor things, which creates a tense, complaint-driven environment. I understand privacy rules (no filming/photos), but the current “police each other” dynamic—combined with strict signage and inconsistent enforcement—makes it feel less like a community nonprofit and more like an exclusive, rule-heavy club. I’d love to see staff-led, consistent enforcement focused on respect and welcoming everyone, rather than empowering member-to-member bullying.

★★K. L

This gym doesn't care about making things better for families. The family locker room is disgusting. The policies for group classes are inflexible. There isn't enough equipment and they close off sections of the gym at the worst hours. The swim lessons for kids is unorganized. Depending on the swim instructor they might pass your child onto the next level and then the next instructor will move them back down. Even though there is a sheet marking their accomplishments its just a paper you take home and theres no student profile to tell instructors what they have done, have not, weaknesses and strengths so its just blinding throwing darts at a dart board. The only redeeming qualities about the gym is the people who work in the child watch are amazing. Some of the paid programs (like camps) for kids are also nice and can have kind directors.

★★★★★George Seidenberg

Great family Y. Good instructors. My extended family members have been happy here for years, especially with the pool and swim teachers for the kids.