Evolution Aquatic & Activity Center

★Charissa S (csowah5819)

My brother signed up for the 4 private lesson plan. First off, the showers and toilets are disgusting, like something from fallout. Then, he goes today and his instructor doesn't even jump in the water?? For the the first time since starting, his nose is burning today after the lesson. It's because a kid threw up and instead of being told to wait the 30 minutes to hop in the pool, his instructor let him in just after about 10 mins since the pool was cleaned, potentially exposing him to gastrointestinal illnesses and bacteria. I fully cannot believe what he has told me, and hope that no other person decides to do lessons here. It is truly disappointing after such a good start with his first and second lesson. He will be training with someone else but this shouldn't have happened in the first place, especially since his instructor is also the lifeguard on duty. Why did nobody warn him or the instructor? I have no idea but that is another issue that needs to be addressed. I don't know if this place recently turned to the worst after changing from "Nomad" to "Evolution " but it is a disgrace to the community.

★Jea W

Definitely not the best experience and a waste of money. Communication was completely horrible from the beginning just trying to get information and get signed up all the way to asking about concerns that are still not answered. You can not get information over the phone, you have to send a email and the emails are not clear. My son is 2 and is in the little boppers class. Day one: as you walk in, there is no chlorine smell or anything that you normally would smell with an indoor pool. The first class was horrible as the water was filthy, cloudy and cold. Apparently the pump, filter and everything else was broke. The teacher never got in the water and there was no life guard. The teacher told us to send a email and I declined until the second class. Me and my son was so cold we spent the entire time shaking. The second class was yet again cold, the teacher never got in, there was no life guard, the doors were open so we spent the class fighting misquotes. A email was sent in the portal with some concerns that was never answered. The third class was yet again cold but my husband got in and even he was cold and the teacher never got in. As I was sitting observing everything I realized there was no life guard yet again, the children playing in the pool did not have a teacher and one child swallowed so much water she became lethargic and her mom had to jump in and pull her out. The women’s locker room was dirty with dust all over the floor, the showers have not been cleaned in years, some of the showers are broken and the toilets are nasty. I had a much better experience at the Y but chose this facility because it is close to my sons school. Unfortunately there is not many swim schools close by but I would suggest a tour before you sign up.

★★★★★Raymond White

I'm thrilled to share my wonderful experience with the "Evolution After School and Camp Nomad" at the Nomad Aquatic Center! My son had an absolutely fantastic time at the camp, and I couldn't be happier with the swimming lessons they provided. The instructors were incredibly patient and positive, creating a supportive environment for the kids. Thanks to their guidance, my son's swimming skills improved remarkably, and he now moves through the water with confidence, just like a fish. This camp truly offers a top-notch program that combines fun, skill-building, and safety, making it an exceptional choice for any child interested in swimming.

★Brandy

- Hygiene was hit or miss, both in the pool and other facilities. During our final lesson, the water was so murky that you could barely see the lines in the pool (photo attached). The bathrooms were so neglected that we usually opted to wait until we got home to change. Even at peak-pandemic, hand sanitizers and hand soap dispensers sat empty for weeks at a time. - Safety was another concern for me. We were comfortable in a 1:1 lesson, but some classes were larger with teachers dividing their attention. The lifeguards frequently had headphones in and were actively engaged with their phones, and were sometimes not even present at our evening lessons even with a full pool (photo of empty stand attached). - Scheduling became a nightmare towards the end of our time here. We had a weekly scheduled 1:1 swim lesson. During our last month, two regular lessons were cancelled (one after we arrived at the pool due to a no-show sub, and the other in advance because they couldn’t find a sub.) We scheduled two makeup lessons, and BOTH were cancelled after we arrived due to hygiene issues in the pool. So, a total of four cancelled lessons in about a six week period, three of those cancelled after we arrived, and we were only offered a $30 refund. - The pool where lessons are held is small and often overbooked. Sometimes there would be so many kids in the pool that there was no room for a lesson, so my son would be taken to the larger lane pool and would have to wear a life jacket for the entire lesson even though he can swim independently. It defeated the purpose for us a bit. - Customer service was what really killed our experience. After showing up for a lesson and finding out that it was cancelled (see above, a frequent issue), I sent an email to the director of the swim academy asking for a refund of that lesson. The response I got was angry and highly inappropriate. I spoke discreetly with a few staff members who confirmed this is a frequent problem - the swim academy director is married to the owner and often causes issues with her unpredictable outbursts and rude correspondence. There are dozens of other reviews in local neighborhood/mom groups complaining about her behavior towards parents who try to bring up legitimate issues. It’s a shame, because we loved my son’s teacher as well as all the makeup teachers we had over the past couple of months. Unfortunately we just can’t in good conscience continue to ignore all the red flags at this location.

★★★★★Andrew Wojton

My son has been taking swim lessons here for a few months. Nice facility. Lots to offer. They have a workout room two pools, karate classes, spin classes and more.