CSD Community YMCA

★Christian Mauney

Front desk staff is horrible, they let me girl fried used the one free friend pass when we are oth new members or were wanting to be. Even though they closed at 6 six I understand we got there at 5 and only would have had hour to swim but I would have been better then nothing but after walking around not be able to locate the inside pool. The just glared and gave us judging looks like we didn't belong, honestly doesn't sound like place I would want my family to be around.

★★Lisa Hardy

I have been a member here for years. I am sorry to say I don’t read the ever changing policy’s everyday before I go to the water park. RUDE! No other way to say it, the employees are rude. I brought a guest, the little girl had a twenty dollar bill. The quest charge is $15.00. They do not make change. I do not bring any type of cards to the Y. They told her the change would be a donation and it is stated on the website. I read the quest policy, I didn’t see that. I had a cooler not a real big one. Big enough for drinks for 4 kids and myself. I brought that cooler last couple years. Can’t anymore. Lunch size personal ones only. The women Linda told me several times, I ended up telling her I understood the first time. I get that they want you to buy from the concession stand. This is another that it is all about the bottom line. Upon watching people come and go, coolers bigger than mine. Mine is not big and hand held and not on wheels. People were coming in with several pizzas at one time. The employees don’t seem to know the policies for food and coolers. I googled the policies for this location, no outside food what so ever. So it is a crap shoot whether someone says anything to you. I did see them turning some away. My opinion would be policies are made up on a whim. So disappointing.

★Krystle Roemer

This was by far one of the worst experiences my family has ever had. I came down to Lake Wylie to visit family and my children really wanted to swim so I brought them to the Y. We are not members, but we could still pay 30.00 for a nonmember fee to swim. When we arrived the gentleman at the counter was very pleasant, but when we got to the outside pool We got up to the window and the guy said we only had an hour to swim and I said that was ok, and he gave us wrist bands. My son who can't swim was given a red band and my daughter had to take a swim test. So we went to put our things up so we could hurry and spend our hour swimming. We'll 1st thing that happened was a lifeguard (old lady) came up to me and yelled that my son needed a life jacket ( that's fine and I was ok with that). 2nd she yelled at my daughter to get out of the 3ft area., then she said where are their wristbands? I said I was getting ready to put them on. She said where's hers pointing to my daughter. I said she wanted to take the swim test. She told her to follow her to take the test. 5 minutes later, my daughter came back crying and said the lifeguard had yelled at her and told her she couldn't swim!! My daughter can swim! She's passed so many swim tests, but that didn't matter to me. What mattered was how she treated my daughter!!! The lifeguard was extremely rude. So 10 minutes of being there, we ended up leaving and lost 30.00 which couldn't be refunded. We will never come back to this YMCA again.

★Jason Taylor

I'm writing to share my family's recent experience at the YMCA, which unfortunately didn't meet our expectations. We encountered some issues with the swim test process that we found concerning. During the retest, it seemed there was an unusual focus on my child, despite her having experience with open water swimming and cliff jumping. She was informed she couldn't swim, and then failed her retest for missing a stroke on the return lap. While I didn't film this particular swim test, I do plan to do so for any future retests to ensure complete clarity and a consistent evaluation process. I'm confident my child will pass the test when it's filmed. My main concern is that the reasons for singling out our family during this process, citing unnamed lifeguards for safety concerns, felt unclear and inconsistent. It was disheartening to not receive clear information about who initiated these specific concerns. Moving forward, I will ensure any retests are filmed to help prevent any further miscommunication or perceived inconsistencies. I hope the YMCA will look into these points to improve the experience for all members and ensure transparent testing procedures.

★★★★★Kimberly Eason

The staff is so nice and welcoming here and the facility is nice. I love the pools for lap swim in the mornings. The weight room is small and not separated from cardio equipment so if it's busy space gets tight easily.