Shorefront YM-YWHA

★L M

We attended today for a free trial swimming lesson, but I was very disappointed with the service provided by the lady named Monica at the front desk. She did not clearly explain the pricing, nor did she properly guide us on where we should wait inside. She told us to wait in the changing room and said someone would call us, but no one ever did. Our appointment time passed without any follow-up. She also did not apologize for the inconvenience. Instead, she casually said we could come back at 2 PM if we wanted, in a dismissive manner. Even though this was a trial swimming lesson, we expected a more organized and welcoming experience. I believe someone who is more attentive and willing to provide proper customer service should be in that position.

★★★★★Anna Zoppi

It was the best experience and the best provided services which I ever met in social workers fields

★★★★★Наталія Дзікунська

wonderful summer camp! The teacher and assistants are attentive to the children, develop them. They conduct various experiments, entertain on the playground, have lessons in the pool. My son is happy ☺️. If it works out next year, we want to go to the camp again.

★★★J W

We enrolled our son in the swim class, and so far he doing well. The instructor is experienced and friendly, and the staff at the main swim desk are helpful, diligent, and offer an intelligent experience. However, we had a very negative experience at the front door with a new security guard. They now apparently require cards for entry, but we were never informed about this at sign-up, in any email, or even after attending five initial classes. Usually, showing an ID and/or signing in is sufficient. When I offered my ID and to sign in, the guard refused multiple times, saying, “under no circumstances” would anyone be let in without the card. I explained that this was unreasonable, that my son would miss his class, and that we could resolve the card issue later. He wouldn’t listen, shamed me for not having the card, and gave a lot of attitude. This is a family center, and I was bringing my son to a scheduled class. After a long back-and-forth, I finally convinced him to allow us entry. This rigid enforcement of rules and overreach of authority is unacceptable. A motor vehicle ID and manual sign-in is reasonable, at least temporarily. Guests deserve respect, consideration, and a welcoming environment. While keeping everyone safe is important, using rules to treat people poorly and shield excessive control undermines the experience and the community. Overall security check in totally aside the experience has been positive.

★★★★★Aniko Magyar

Nice place.Counselors and staff were all warm and caring ! Children many programs here.Possibility is learn to swim, went to day care, camp and after school program. Very young kids starting to swim in the Swim academy.The elderly parents and in-laws received assistance from social workers. We had a great experience with every program that we attended.