Huber Heights YMCA

★David Driver

You will miss your workouts if you come here because the staff doesn't keep an up to date schedule, so unannounced events will block you from accessing the facilities. I came in on Tuesday afternoon when then schedule said the majority of the pool was dedicated to lap swimmers and there were no other events. I found the pool packed for an event and had to go home. I called when I got home and they said they were "almost ready" to update the schedule (but hadn't yet), but this unannounced event is on Tuesday and Friday. Fine. I come back on Thursday afternoon. Once again, schedule says the majority of the pool is for lap swimming and no other events. But there was another unannounced event that packed the pool with non-lap swimmers, and I once again had to go home. I checked the schedule for Friday too... but the event the employee mentioned on Tuesday is not listed. It still has the normal schedule saying the pool should be open. So besides having an incorrect schedule, they give you wrong information when you call and ask. This place is good if you like wasting gas money and time.

★★★★★Jessica Ortiz

Cannot recommend the Huber Heights YMCA enough!! Been a member for over 5 years and always have the best interactions with the staff/front desk employees. With the new additions to the facility, it has been a great place to take my family and workout or play basketball. It’s always clean and organized and the staff are always welcoming and friendly!!

★★William G

So I’ve really debated on writing a review for this place over the last year. The issues I would run into here would just come and go so much that I found it pointless to say anything. The main reason I restrained from posting is the generic general responses that I see to other reviews. That and I don’t want my experience at this location to be further complicated. Although now I find myself willingly writing this review after tonight’s visit. There are two main issues I have had continual problems with and one semi minor issue with. 1. The front desk staff can be somewhat rude and dismissive of guests as they come and go. Normally I would just shrug this off because they tend to be the younger staff members. Although tonight as I was leaving the bigger blonde haired woman was just the tipping point. She had to be in her mid to late 30’s, from my perspective, and had more interest in her phone than anything else. She gave no notice to people coming in and was slightly rude as I was leaving. The gentleman behaving the counter, who has been there for quite some time, was nice and what you’d expect from a service representative. Although that lady leaves you with a sour feeling as you exit. This seems to be a typical complaint from others on here so I doubt this will be addressed and is considered to be the norm. 2. The amount of cussing, horseplay, and unsupervised kids I see in the weight room is not what I would expect from the YMCA as an organization. There is typically a staff member posted in the weight room but, they tend to either be chatting with someone or lost in their phone at the desk. 3. People recording themselves in the weight room. It’s a pet peeve of mine when others do this in a private gym. It’s a private space due to having to participate in a membership program. So, there is an expectation of privacy when you go there. Although again, this is not addressed by staff. Overall it’s rather disheartening to go here with the lack of pride the employees have for their job and maintaining the expected environment.

★★★★★Noah Jones

Been a regular at this gym for almost 5 years now & it has gotten better and better each year. They take pride in allowing this gym to be a safe place for everyone of all ages to come and enjoy. Very clean & great staff!

★★China Limehouse

I can read energy in a room, and the fact that my child and I was standing at the front desk for two minutes as two woman (one was the director of the childcare department. She has bad bleached blonde hair. The other lady with brunette colored hair with glasses was a regular worker) and they looked straight at me, literally wasn’t doing anything but standing there. Then the brunette hair lady went to the back, did whatever she was doing. Bleached blonde lady was literally standing there. Literally was ignored, but could say hi and thank you to everyone else…. Already let me know they’re not good at customer service. I was there to get my child and I a membership, so I knew that the process would be long, and they did a decent job getting us through the process. It’s not even about the facility because as far as what I’ve seen, it’s nice in my opinion. It’s just the customer service as to why I rate this a two. But definitely could have better customer service. Sorry not sorry, but this location can act like they’re planet fitness bougie. It just the ymca.