Gym South Gymnastics, Tumbling and Ninja

★Shanise Rich

Customer service really does go a long way, and unfortunately that is what Gym South is missing. I enrolled my daughter immediately after her evaluation at the front desk, where I was simply given a start date and time. There was no mention of policies regarding tardiness, dress code, or any expectations, just a brochure filled with class options and pricing. When I later called to let them know we would be late for our Monday 4:00 p.m. class, the staff person who answered the phone simply giggled and said “okay,” without mentioning any late policy. After driving over 30 minutes to Gym South, I was told my daughter could not attend because she was 11 minutes late, 1 minute over their cut off time, which I was unaware of as a new parent. This situation could have easily been avoided with proper communication ahead of time. There also seems to be a disconnect in professionalism overall. When we first arrived for my daughter’s preschool evaluation, we were told to have a seat and wait. Several instructors walked by without greeting us or offering any direction. After about 10–15 minutes, a coach finally introduced himself and completed a very brief evaluation. I showed patience and grace with their lack of urgency and communication for my daughters evaluation, where the instructor was late, but in return, I was left with a crying toddler due to a policy that was never clearly explained when I happened to be late. Instead of continuing to waste time with Gym South, I made the decision to unenroll my daughter and leave, meaning she never even attended the classes that I had registered her for. As I was leaving, I was told, by the same front desk woman, that I would not receive a refund, but at that point, it was never about the money. It was about the experience. It is very clear to me that Gym South prioritizes policies and payments over the overall experience of the children and families they serve. Based on my experience, I did not feel that there was genuine care or consideration for my child. Because of that, I would not feel comfortable sending my daughter here moving forward. If anyone is considering enrolling, you’re more than welcome to use my $95 credit.

★★★★★Thao Duong

My daughter and I love this gym, in particular coach Stefan. He does an excellent job balancing multiple students in each session and he runs the gym well. He is PHENOMENAL with kids. We moved away and it makes me and my daughter so sad to not be able to continue there. If you’re looking for a gym for your little ones, I highly recommend this one!

★★★★★Kee Craft

Currently my baby goes here. Second month and she is learning a lot. Yes they get to play but they’re also learning discipline and we’re working on patience. And the teacher shows mad love to each kids. Family !

★★★★★Tim Simcox

Attended a kids birthday party for a family friend and had 15 kids at this party. Was throughly amazed at how well the instructor Stephon and staff interacted with all the kids. They ALL had a great time on the Ninga course. I would highly recommend this establishment.

★★★★★Shakiera Brooks

My family has had the most pleasurable experiences at Gym South. My sons have done the ninja classes and my daughter is on the Level 2 competition team. The staff members always pleasant and professional. My daughter’s coaches are absolutely amazing. While no place is perfect, I am confident in Gym South’s programs as fun and safe opportunities for my children to exercise, learn new skills and build healthy relationships with other children.