Reading YMCA

★DRO SKI

The front desk staff at the Y is very rude, unwelcoming, and disrespectful. Upper management certainly needs to observe their positions and make better future decisions when it comes to their staff and who represents the YMCA everywhere 💯

★Alexander

(I recommend you READ THIS if you are going to this Gym on evening schedule). I have been a member of YMCA for several years in the past, in 2 different states. I recently renewed my membership but this thrusday night, I had the most dissapointing and disgusting experience ever at a YMCA location. I went there with my son, who just moved to the city, and we received the most rude, unprofessional and disrespectfull treatment that I have ever experienced from any personnel of this valuable institution. Despite what was informed to me at YMCA when I renewed the membership, and confirmed to my by a YMCA supervisor, the lady at the front desk stopped me at the entrance and talked to me in a VERY unpolite, rude, and even agressive manner. She did not let me talk and insisted that I had to pay IN ADVANCE for the month that I had until the 21 of NOVEMBER to pay, "you owe YMCA 34 dollars", she said, "YOU PAY NOW or you are not going to the gym tonigh". After I made this compulsive payment, she then tried to stop my son from using the gym, arguing that I did not have a familly membership, which I have. This lady was really rude, unpolite, and I think tried to humilate us with no reason. But waht I regreat the most is the negative impression that this very unprofessional attitude caused on my minor son, who is barely getting to know the city of Reading and does not want to comeback to YMCA now. I must say that I do not think -and I hope- that this attitude responds to the policies and standards of an institution as valuable as YMCA, specially towards inmigrants. But I do advise whoever read this, so they do know what to expect there, even in front of their children.

★★★★★Ghaiha Samba

I’m so shocked by the comments. I’ve read them prior to attending months ago and expected the worst. And I honestly got the complete opposite. I’ve had nothing but great experiences at this YMCA. At the sign up the older woman at the front desk was really nice and explained everything politely. Each day I go they warmly greet me when I arrive and when I leave. I’ve interacted with different people, older women, young women even a man at the front desk on different days. Each were nice and respectful. This place is well kept to be an older building. You can tell by the crowd of regulars visitors and members that this place was a prized place back in the day and they still try to keep that feel after all these years later. I wouldn’t let others experience persuade you, try it out for yourself.

★ezequiel varela

Is a bad environment how did I come here with my service dog? I got denied entrance. I usually work out at the YMCA. I’m going to sue This place for the fact, they deniedmy service dog entrance The CEO he is no good. The daycare center is no good. You got unresponsible people in this place. I’m recommending no One should go through this I contacted the CEO by email and he is so unprofessional. He did not get back to me. I want This to go viral and please listen to me don’t go to this place no more let’s have a chain to close this place down. I have my lawyer is working on it already. And I hope everyone sees this before This review got taken down cause that’s what they do. So please, let’s all call the state to shut this place down. It’s been open for a long time because no one from Reading. Doesn’t have the Balls enough to make a complaint I’m from New York City and that’s what I do make complaints on bad environment Thank you have a blessed day

★mi crazy5_RD

This gym is a total scam, I been going for a week and now they want me to buy again , When I went in to talk to someone, the lady at the front desk had the worst attitude super rude and unprofessional. Instead of helping me, she tried to sell me another membership like I was just going to forget they stole my money. Don’t waste your time or money here.