Lake County YMCA East End Branch

★Shaina Earle

Woman’s changing room/ shower room Is disgusting they added doors to the showers, but the shower room still looks gross. Lifeguards are unprofessional and rude. Instead of the lifeguards doing their job. Multiple on duty lifeguards were playing ball with a kid who is in the water, but they were throwing the ball over me and my kids head consistently. We were almost hit multiple times and that did not stop them from doing it consistently. No matter where we moved they still would throw it over us. They kept throwing the ball over our head and that is disrespectful and weird that a lifeguard would encourage and allow and be a part of that behavior. Staff needs to be retrained. No wonder why the ratings are so low for this place! Next time I go, I will take pictures of how foul the bathroom looks!

★★★★G W

Great dedicated staff here who try their best to maintain some structure and organizatiion. Most of the one star reviews here appear to be from folks who have difficulty following rules and regulations that are clearly spelled out from the get go. The staff has always been professional and attentive to my concerns. While it is a smaller YMCA, the work out areas allow for both cardiovascular exercise and strength training. These areas are always kept clean and neat and they are constantly upgrading equipment. Most "issues" with workouts are related to members who lack social skills (older people who have long conversations while sitting on equipment that someone else is waiting for or younger people texting their buddies while hogging equipment). The only reason I did not give this facility five stars is connected to the pool. Having had access to pools in Cuyahoga, Lake, and Ashtabula county, I have yet to experience a positive lap swim experience at the Madison YMCA in recent years. Sadly, someone allowed the lap swim time slots to become Silver Sneakers entitlement times, where not only are the majority of people not swimming laps, but they are clueless as to the basic protocols of lap swimming. There is usually only ONE lap lane set up and that is almost always taken up by someone who thinks they have exclusive use of that lane with no need to share. Nowhere--absolutely nowhere else--would you find an issue where someone is allowed to claim a single lane for their own private use. Not sure how East End YMCA will ever be able to correct these issues now that there is an established senior entitlement contingency in place. Perhaps do away with SilverSneakers? To end on a high note, I have begun to meet some very kind and encouraging folks here through short conversations in the workout areas and in the locker room. You can find the good if you look for it.

★★ron baltus

I am upset with the fact that evening faab keys are given to people under 18. It would be nice to have a nice workout without the clatter and misuse of equipment. There are too many kids letting others in who have no faabs. I feel there should be monitors there even for a short period of time to try and rectify this. please limit faabs to 18 and over

★Christian Noble

Never did someone just kick me out the gym because I was wearing shoes she didn’t like. sad people do sad things. my shoes followed the guidelines and the manager gave me a card and said basically idk talk too this person good job Madison ymca

★Kenny Klepac

From someone that has seen 20-25 YMCA gyms throughout the Midwest/NE US, I can say this location should be visited and reviewed by upper YMCA corporate management for facility conditions, cleanliness, services provided and gym equipment decision making. All processes seem subpar, facilities are poorly maintained for cleanliness (bathrooms in particular). There is excessive various cardio equipment that has taken over the weight room for specific items not needed and extravagant bikes with video games… etc….Instead of the weight room staple equipment, for example, lack of a traditional leg press, no incline bench, no decline bench, no glute bridge… and the new equipment purchased yearly is expensive yet cheap made Technogym which often breaks instead of the industry standard of nautilus, star trac, arsenal etc. Secondly, the pool locker rooms have 30+ year old carpet, broken stall doors and often presents as 20 degrees colder than the rest of the facility which makes for a real challenge getting small children excited for pool activities as they go through a 10 minute freeze before and after activities. There’s also been a lack of child watch services especially weekends for the last 6-8 months for reasons undisclosed. Additionally, a new functional training room full of similar and redundant cardio/calisthenic equipment from the already engrossed cardio equipment room has been created. I write this in hopes that sweeping changes are made as I have not seen positive growth of facilities, services or sensical decision making at this location since being a member in 5 years. It’s a shame, I hope this is a free wake up call to management and honest review by a caring member at this branch who wants to see positive changes for the better of the community. I’ll continue supporting this local branch, yet the majority of my time will be spent in Willoughby, 30min one way drive instead of the 5min location here.