Dean & Barbara White Southlake YMCA

★Miss Giggles

The place is nice and big, and the equipment is not my issue. The bathrooms on the gym floor are nasty. Since they allow both men and woman there is pee on the seat, on the floor. The bathroom smells like urine. The track is hard to walk due to people standing in it. I would have thought the staff would intervene but no, the staff is lazy and does as little as possible. There is an older white lady at the e gym and she is rude and short. Clean the bathroom and hire good employees.

★★★★★Miah

My husband and I had our SECA scan with Lauren today, and we had a great experience! She was very knowledgeable, helpful, and took the time to explain our results clearly. She also shared helpful tips on how we can improve our eating habits. We’re grateful and really appreciated the time she spent with us. We would definitely recommend her! 💯

★KC

I have always gone to the y. Even went to summer camp as kid, I have family members that teach there in the south. I moved to cp a little over a year ago now, and I joined this ymca within first 2wks. Im a sahm, I wanted my son to go to the preschool and thought I would use the gym. Back home my son did swimming and sports with the y. Everything I tried to do here failed miserably. This location is the staff’s playground and the members can go kick rocks for all they care. I have never had so many rude issues, and I’ve never felt so unwelcome. 1)after workout I liked to grab a drink from cafe and wait for my son. Older rude lady said internet was down on her register. Gave it about 10mins and went back, asked her if I could have a drink while I wait, I’d be there for another hour and would be sitting right in front of her, she very rudely said no then went back to talking to her guy friends visiting her. 2)signed son up for baseball, coaches showed up once on second weekend, never saw them again, no communication on app, parents ran the sport. Sports admin showed up several weeks in and told us we were sitting in the wrong spot and moved us across field far from our kids, made this even more difficult to run, and no apology for no coaches. 3)signed son up for ninjas, young teacher never introduced herself or spoke to parents. I asked her multiple times for the $25 tshirt I bought, she said she didn’t have it on all 4 occasions and never gave me any other options or money back. Ninjas was cancelled one week and I was never told, the response was that I should’ve checked the newsletter. 4)preschool went wonderfully his first semester with ms julie, his next semster with ms shannon and ms amanda was constant issues, rudeness, and lack of communication. Idk how there could be this many issues 2hrs a day 3days a week. 5) signed up for easter egg hunt and invited other family and kids. It was chaos and the hunt was: they line up 10 eggs in front of each kid and say go… end of hunt… not even worth it. No one cares here. This place ended my lifetime relationship with the y. I talked to 3 diff people about this here already, please don’t reply with some number to call, just get your staff in order.

★Эльвира Д

I never had any issues with gym, people, equipment, reception, BUT I am giving 1 star to the kidszone employees, the area 0-5 years old. Playroom or Kidszone is a total nightmare experience almost every single time. My oldest daughter literally developed phobia going there. “Are they gonna call you again? I didnt do anything wrong, mommy”, she is afraid to cough even. Are you gonna make her afraid to breath too? I wish I never had to use that damn playroom but that’s the only way I can get my work out in. This playroom is implanted there so that parents can work out with ease and peace instead the employees there are making everything possible to make it VERY VERY DIFFICULT. They are literally using every single “policy” as an excuse to send you home is what it feels like. Obviously I can’t work out once they call me to pick up my kid. I am wasting my gas, my time, dragging on the cold 3 kids from the parking lot to the playroom requires tremendous physical energy just to be called after half an hour is beyond annoying . My daughter has a chronic cough every single winter, they don’t want to hear nothing they just send us home. The only positive thing is Chris Mallers, who always helps me with playroom issues when playroom workers are refusing to listen to me. This is a very frustrating situation. Because of people like the employees in the playroom, you think a lot that you are punished for having kids and can’t workout because they literally won’t let you spend 2 hours in the gym area in peace. Then, why then ymca has a daycare in the first place? As a note, I took my two boys to the former Omni for 5 years until they went to school, I was never called once, let that sink in… My advice, don’t go there in the afternoon during the week with kids. There is micro management going on there where every child is looked upon through a microscope. That doesn’t happen on the weekends because it’s too busy and probably not during rush hours. The less kids there, there more likely, they will call you.

★★Kelley P

Overall, I have mixed feelings about this YMCA. There are several things they do really well, but some major frustrations that make it harder than it should be to use consistently. On the positive side, the facility itself is great. There is a solid variety of machines and equipment, so it is easy to put together a full workout without feeling limited. The weight area is kept clean and organized, and the locker rooms are consistently well maintained, which I really appreciate. The staff throughout the building are friendly and welcoming, and that makes a big difference in the overall experience. The daycare center is also a standout. The employees there are always kind and attentive, and it feels like a safe, positive place for kids while parents work out. My biggest complaint is the hours. They open at 4:45 am and close at 10 pm during the week, with even shorter hours on weekends, opening at 6:30 am and closing early. That just does not make much sense, especially considering how busy this location always is. The daycare hours are even more limiting. Childcare ends at 7 pm on weekdays and 2 pm on weekends, which makes it really difficult for parents with standard 9 to 5 jobs. It turns going to the gym into a race against the clock instead of something flexible and supportive. Another issue is how crowded it is at all times. It does not matter if you go right when they open or close, the parking lot is usually full and the gym is packed. Because of that, it is even more frustrating that the hours are so restricted. The weight area in particular can be tough to use when busy. Many people sit on machines through long rest periods while others are waiting, and there does not seem to be much floor management to keep things moving. In short, the equipment, cleanliness, and staff are excellent, and the daycare team is wonderful, but the limited hours and constant overcrowding make it harder than it should be to get a good workout in.