Wildfire Gymnastics

★★★★★Jose Garcia

This place is awesome for kids to burn off energy and learn some discipline from a coach. The staff is great, especially my daughter's instructor in the "little embers" class – I think that's what they're called. She's super patient and takes her time giving hands-on instructions. There are plenty of chairs and about five tables in the seating area overlooking everything, plus a few chairs in the lobby. They also have vending machines with snacks and drinks, and a drinking fountain.

★Vivian Schouten

The front desk staff seem unfamiliar with their own policies and often give conflicting information depending on who you speak with. Today, we were told that memberships must be canceled 30 days in advance, even though the website clearly states notice must be given by the 25th of the month. We were planning to freeze our membership over the summer, and the interaction quickly became hostile. The staff member also told us that makeup classes could not be used for holiday closures, despite that policy also being outlined on their website. To make matters worse, we were not even given credit for the holiday closure until we specifically asked about it, at which point they said they would “look into it.” Overall, the experience felt very unprofessional and unnecessarily rude. This is especially disappointing because we were hoping to find a gymnastics gym we could stay with long term. If you are looking for a well-run gymnastics program for your children, I would not recommend this location.

★★★Leili Sham-Bayati

The coaches are friendly and the kids seem to enjoy the activities. The facility has good equipment and a nice setup. The only downside is that there’s a noticeable smell inside the gym that makes the experience less comfortable and you can’t stay that much to watch your kids . If they address the odor issue, it would make a big difference.

★mandy sue

It’s very disappointing and heartbreaking that there are no makeup classes for kids once they are dropped from the monthly program. My child missed three classes due to illness, and that has left her feeling discouraged and frustrated about continuing. I was hoping to give her a short break, let her attend the makeup classes, and then see if she would like to continue with gymnastics — while also easing the financial burden of the monthly fee. Unfortunately, this policy doesn’t give her that chance, and it truly feels unfair and disheartening for a child who simply got sick.

★Vy Vy Lin

Extremely poor customer service. Our experience with Wildfire Gymnastics in Tustin has been frustrating and disappointing. Communication from staff is inconsistent, policies are unclear, and parents are given conflicting information depending on who they speak with. After being told one thing in person by staff, I later spoke with Liz, who provided completely different information with no acknowledgment of the earlier guidance. As a result, a reasonable request regarding already-paid classes was denied due to staff miscommunication. When I was at the gym in person, I specifically asked to speak with the manager, Taylor, but she refused to come out and instead said she would call me. That call never happened. The lack of accountability and follow-through only added to the frustration. We have been members for over two years and currently have another child enrolled, yet there was no flexibility or effort to resolve the situation fairly. For a business that serves families and children, this level of customer service is unacceptable. I would not recommend this gym based on how poorly concerns are handled.