Watertown Family YMCA Community Center

★John Keesler

This place is trash, the staff is rude. My family and I were planning to do free swim and called multiple times for information and not one person said free swim was only open until 145 on weekends. When we were confronted about the time the man at the front desk was rude to my family and I and all he said was “all info is on our website”

★★★★★Bill Doe

Very nice facility, clean, well lit, very nice equipment and staff is very helpful. A lot of people go here. If time is a factor, recommend flexibility in type of workout/routine as equipment may not be available due to customer volume.

★★harley

Brand new facility barely has 10 treadmills half of them are constantly down never any fixes more than half of the days of the month are wasted because they constantly have machines that are down. You would think that a multimillion dollar project and the city of Watertown would have technicians who would fix the machines.

★Jordon Ray

I’ve been a YMCA member for many years and have put a lot of time and money into supporting this organization. Unfortunately, my recent experience at the front desk (downtown) was disappointing. The staff member was incredibly rude and condescending, repeatedly saying, “This is not a daycare, the daycare is down the hall,” in a tone that was completely unnecessary. I understand and respect that there are rules in place, but there’s absolutely no reason to speak to members in such a disrespectful way. A little kindness and professionalism would go a long way.

★★★★Leah

I really wanted to give this a 5-star review because I genuinely enjoy the atmosphere and loved the group workout class I tried. However, I had a frustrating experience at the front desk that left a bad impression. I've had some issues in the past with checking in because my home YMCA is in Syracuse, and the barcode sometimes doesn’t scan properly. Normally, the staff are helpful and take a moment to look up my account manually, and I truly don’t mind a short wait. But this time, the person at the front desk was dismissive and rude. He repeatedly told me my account was "inactive" and "has been inactive for 5 months," without making much of an effort to actually help. I explained that I’ve had this issue before, and that my membership includes access to all YMCAs through the nationwide program. I even mentioned I had been to this same location just two weeks earlier. While on the phone with my mother—who confirmed our membership hadn’t been canceled—I kept trying to clarify that I was visiting from another YMCA branch. Eventually, he did find my account and said, “You need to tell us you're nationwide.” That’s essentially what I had been trying to explain all along. In short, the experience felt like he was more interested in turning me away than helping solve the issue. I hope this was just a one-off interaction, because everything else about the facility was great.