Mukwonago YMCA

★★★★★Jennifer R

Signed up for membership and Renee was very helpful. Looking forward to using the facility which has a lot to offer.

★Evie Danecki

I have to talk about this experience because it's important. My Mother and Father have been going to the YMCA for years, multiple locations as they have moved. My Father was diagnosed with stage 4 kidney disease and we had to start dyalisis for him; in that time- they were UNAWARE payments to the YMCA stopped. Regardless, dealing with a medical emergency; they were not going anyways until he is stable. Fast forward to this past week: My mother who is in her late 60s, and Father early 70s, went to take their grandchild to the pool, and were told that their membership had lapsed/ they had NO clue. So they re-signed up, fixed the billing issue and assumed they were good to go. Now I want to talk about the issue. You have someone working the front desk in Mukwonago that is SO rude, I could hear her on the phone with my mother and could not believe what I was hearing. My mom wanted to bring her grandchild in for open swim and was being spoken to HORRIFICALLY by this desk woman about "exceptions" being made because 3 months havent gone by, despite them being members for forever. This woman was talking to my mom like she was a piece of garbage, being short, rude, "I already told you" statements, literally said "oh its you", and followed up with "is she finished signing the waiver" [regarding me] two seconds after I got it. Her customer service was disgusting. I am absolutely reporting this to management there, as my mom will just take abuse from anyone because shes soft spoken and older, but I wont. Watch how you speak to senior citizens who have been paying for Y programs forever. Have some empathy, and keep yourself from saying rude things. I cant believe what I was hearing. I cant believe someone like that is employed there. Basic respect is not hard. Do better Mukwonago YMCA. That behavior is unacceptable. Look at your staff from Saturday afternoon. Thanks.

★★★★★Yvonne E Creery- Moulton

Great and clean facility. The members here are very respectful and social. The weight area has modern equipment that is all in great shape. The pool area is pretty loud during zumba time so the splash pad area is kind of overwhelming but that's just the nature of that area and what time you go at. The child watch staff has been amazing!! They are absolutely the sweetest things ever. My kids are always so excited to go to this YMCA because in their words "everyone is happy." One of the girls there has braided both of my daughters hair a couple times ❤️

★★Slaw Yer

Was nice once upon a time, back when it opened, but that was almost a decade ago & it hasnt been kept up at all. All ymcas have community classes & none charge additional for their classes, they are all included with your membership & this one is no different than all the others in that respect & i like ymca's because of what they offer, but as ymca facilities go this one is run down. The furniture in the waiting area is dirty & stained as is the carpet. The pool & hot tub are dirty, & the most disgusting thing is the womens locker room showers are full of drain flies. The pool is very cold (even cheap hotel pools are better heated) & its small with only has 4 lap lanes, half of which are usually closed for lessons so you are lucky if you get a lane. The kids section has a small waterslide which is what attracts people but the recreation pool itself is small too & is frequently shut down due to water contamination issues. The weighr/equipment area lacks a lot of equipment even basic cheaper gyms like planet fitness have, but if you want a treadmill this is the place!.They advertise a free hour session with a personal trainer, my spouse had a good experince with this & said he was shown a lot of equipment from his trainer. The woman i met seemed more concerned with herself. She wasnt knowlegable on how to train when someone has recovered from very basic/common injuries like IT band issues & after a 10 min talk she left & hadnt shown me one piece of equpiment. I decided to go workout & saw that she had left our appointment to go workout on her own. Lastly the staff is very rude, the younger staff at the front desk are polite enough, & havent had to talk to a lifeguard to have an issue there, but the managment staff os rude & pushy & decide to change rules as they see fit which contradict what is clearly posted on the ymca website. All of the waukesha county ymcas are included with a membership & have better facilities & staff then this location.

★★★★LizzyC

I absolutely love the YMCA!! I love being able to workout at my own pace, I love that I never feel judgement from others or body shamed in any way. I feel like the ymca is ran more like a family environment I’ve seen people that don’t even know each other encourage one another or check on them to make sure they are okay. I love the classes and the fact that I can try each one without a huge commitment and I like that it’s easier to make acquaintances when you are in classes. The ymca is not only transforming my body it is also helping me heal my mind from past trauma…helping me cope better with my anxiety and overall just makes me feel good! My only negative is the bathroom could be kept cleaner it gets slippery with all the water from people coming in from the pool and sometimes the restrooms need to be picked up. To me the only thing that would make the ymca better is a sauna but that’s just my personal preference and maybe a salt water pool to get away from chemicals and salt water has healing properties.