Jewart's Gymnastics

★jayna harding

My 4 year old daughter started gymnastics 2 weeks ago and since she was nervous and cried, they told me she can’t come anymore.

★Glen Cheng

My 9-year-old daughter attended Jewart's Gymnastics for 18 months. In December 2025, she fractured her thumb during class while being asked to spot a coach in a handstand. I was concerned about how a small child could be asked to spot a coach, given the weight differences. I repeatedly tried calling and emailing to ask about the gym’s safety protocols. I was finally able to ask my safety question to the supervising coach on January 15, and I did not receive an actual response to my safety question until February 17, more than a month later. When I finally did hear back, the manager was dismissive and the owner, Katie, seemed annoyed that I was raising a safety concern at all. She eventually admitted the game should never have been played and said that small children will not be asked to spot coaches in the future. While I appreciate that concession, the lack of communication, accountability, and concern for injury prevention is unacceptable, and I hope no other child is hurt this way again.

★Melinda Skrbin

My daughter is 8 years old and took gymnastics here for 5 years and it was great in the beginning, but a disheartening letdown toward the end. The communication is horrible and nonexistent and their Zoom set-up never works. During this past year, we kept getting emails stating that my daughter had missed class, yet she was always there and always on time! I tried letting them know via email and at the desk about this issue but never got a reply. I became convinced that her coach didn't even know her name for accurate attendance! I started asking if I could discuss with her coach when she might be evaluated to move up to the next level or if there was another class that we should enroll in and the only reply I received was an email telling me the coach would be in touch. She never was. The communication was so bad during the annual showcase that the flyers didn't even include her group, but everyone there was cold and rude when I tried to ask when we were supposed to be there. Even after I emailed to let them know we would not be returning, I got no reply AFTER 5 YEARS of going here and paying for gymnastics lessons!

★kelly Reid

When we enrolled in February, my husband and I were genuinely excited to introduce our daughter to gymnastics and believed Jewart’s would be a supportive, welcoming environment. Unfortunately, from day one, that has not been the case. On our first visit, we were met with indifference at the front desk. The woman there did not greet us, introduce herself, or ask our names—just vaguely told us to “go upstairs.” Once there, I relied entirely on what I had read online to figure out what group we were in. When “Little Dippers” were called, my daughter—understandably nervous on her first day—began to cry. Instead of offering reassurance, guidance, or even her name, the teacher silently took my daughter from my arms and walked her into the room. I sat in the waiting area, anxious and unable to see her. The TV monitor was broken, and the viewing window was covered by a curtain—completely opposite from what we were told when we signed up. I returned to the front desk to voice my concerns, only to be met with a dismissive, “they usually cry on their first day. I’m sure she’s fine.” I tried to explain that while I understand children may cry initially (I work with children professionally), it is entirely unacceptable to have no introduction or communication with the person I’m entrusting my child to. Eventually, she went to check on my daughter, but the lack of empathy and professionalism left a lasting impression. To this day, I have never been introduced to a single one of her instructors. The final straw was when We showed up for class to find the facility dark. I went to the same front desk employee and asked what was going on. Her response, laced with attitude, was, “There are no more classes on Saturday. You got MULTIPLE emails.” I was surprised, as I had received nothing. After checking, she backtracked, saying, “Oh yeah, looks like you aren’t signed up for email blasts. Sorry.” When I tried to ask a follow-up question, she cut me off mid-sentence to say she needed to go take tickets for a performance—and repeated this again, talking over me while I was still speaking. These repeated instances of rudeness, poor communication, and a complete lack of basic customer service have made it clear that Jewart’s was not the right place for our family. I’m beyond disappointed by how unwelcoming and unprofessional this experience has been. As someone who works in a similar capacity to your front desk staff, I fully understand the demands of the job—but that doesn’t excuse the lack of courtesy or empathy we’ve encountered repeatedly.

★Kristin Rebel

wow, they were extremely rude. it was my first time bringing my child so i was sitting on a bench watching from afar: another mother was standing behind me with her toddler. they came over and rudely spoke to me and told me if i wanted to watch i could take myself upstairs. i said i didn’t even know that was a thing as i have never even been here before and proceeded to get up while she continued to argue with me that today is not a day that parents could watch so i could go upstairs. i said again i had no idea i didn’t even know that was a thing as i have never been here before! i will not take my opinion of one person being rude on the entire establishment but how about welcome new faces not attack a mother for sitting by herself at 8 in the morning on a saturday not knowing that was against the rules! i guess it’s okay to stand around and watch your kids if they know you but if they don’t you get sent upstairs. we’ll noted.