Floats To Strokes Infant Aquatics

★Jessica Jackson

I do not recommend floats to strokes. I had to have several classes changed due to instructors issues and I was completely understanding about it. But when my son was sick and couldn’t make a class, I got no response when I reached out to reschedule. On top of that, they tried to double charge me $165 for classes. Seems like there’s a real lack of communication and organization. Can’t understand why they would think they could charge me twice. Also, If your kid is sensitive to pool chemicals, this pool that they use has pretty excessive chemicals. It was a struggle for my son who was already nervous to really learn during the lessons because his eyes were constantly burning.

★Joe Porr

I strongly advise against booking swimming lessons with Floats and Strokes unless you are comfortable risking a lack of communication regarding your payment. My wife and I recently enrolled our daughter in swim lessons. Unfortunately, the week before classes were scheduled to begin, she suffered a ruptured eardrum. We promptly reached out to request rescheduling for the following month while she recovered. Despite making more than ten attempts to contact the organization via phone calls, emails, and messages, we received no response. However, our payment was processed without issue. This experience reflects a concerning lack of professionalism and customer service. Based on this, I cannot recommend this business. ***FOLLOWUP*** I had hoped to follow up my initial review with a more positive update, but unfortunately that is not the case. After posting the review, we did receive a return call from the owner, and I do want to acknowledge that a refund for the class was issued. However, the interaction itself was highly unprofessional. The owner stated that none of our previous attempts to reach out—via phone calls, emails, portal messages, or even communication through a friend currently enrolled—had been received. Given the number of outreach attempts made, I find that difficult to believe and believe it points to a serious breakdown in communication that should be addressed. As the conversation continued, it became increasingly confrontational despite my efforts to keep it constructive and to end the call after the refund was confirmed. Instead, the owner questioned my reasons for calling back, challenged the legitimacy of my daughter’s injury, and used dismissive language such as “ok big guy” and “I can see someone is being sensitive.” My intention in returning the call was simply to highlight a communication issue so it could be investigated—not to engage in a confrontation. Unfortunately, the tone and conduct of the conversation left a very negative impression. Because of this experience, I will not be returning as a customer, even after being offered a free class. Professionalism and respectful communication are essential, and this interaction did not meet those standards.

★★★★★Megan Eckrich

We haven't even finished our first course but I already can't say enough wonderful things about this group. The classes are small, so each child gets a lot of personal attention and the staff meets them at their level while helping them learn at a pace that's comfortable for them. I saw my son's confidence soar in just 3 classes and he learned so much, so quickly! The instructors are always so happy and helpful and you can see how much they care about each child they're teaching. If you're on the fence about where to go for swim lessons, look no further than this amazing team. I am so pleased that someone recommended them to us. We are thrilled with the progress we've seen and signing up for more!

★★★★★Shelby Morris

Coach Joe has been phenomenal with all of our kiddos. They have learned so much from survival classes to private lessons and group sessions. The group sessions are never too large so it’s a more personal experience. We took a few month break due to other sports and our daughter has been begging to come back and swim with Coach Joe. We started back up and it’s like no time had passed. A great experience all around. Highly recommend!

★★★★★Gabrielle Shook-Powell

Floats To Strokes Infant Aquatic has been an amazing experience! I highly recommend their services! My child has grown in confidence with her swimming abilities in such a short time. I am very impressed with the coaches. They are so kind and do really well engaging with the students. You can not put a price on safety but, Floats To Strokes Infant Aquatics offers affordable swim lessons for all ages. My only regret is not finding them sooner!