Western Family YMCA

★Juan Villegas

I visited today with a friend and signed up for a guest pass after specifically telling the receptionist that I wanted to use the pool. I completed the sign-up process only to be informed afterward that the guest pass does not include access to either the indoor or outdoor pools, only the gym! I was then told I would need to pay an additional $25 just to swim. Had this been communicated upfront, I would not have wasted my time signing up for the pass. This experience was extremely disappointing. The YMCA promotes itself as an organization that serves and supports the community, but this felt more like a money grab than a community-focused experience. Clear communication about guest pass limitations should be provided before people are asked to register. Unfortunately, based on this experience, I will never support the YMCA moving forward.

★Roland Peer

Im not the type to leave bad reviews and Im a regular at the y, but I’m sick and tired of men trying to have conversations completely butt naked in the middle of the bathroom in the locker room. They literally dry off with a towel, choose not to wear a towel or anything for that matter, while walking around the locker room having conversations. It’s foul. Kids come into that locker room. Rule needs to be made for this to change.

★★★★★Nicole Vassallo

The western y is my home away from home. The staff are always so helpful and encouraging, and really care about your personal health goals. I'm obsessed with the Les Mills fitness classes this location has to offer. So many time slots available on any day, which really is nice for me with an evening class preference. I spend almost every day here at the western y, and not because of fitness goals... the y is my escape and time with people I made great connections with. I'm only scratching the surface of all the lovely programs and activities the y has to offer... check them out for yourself! Tell them Nicole sent ya!

★★Jessica Navas

This review pertains specifically to the camp at western. I am very disappointed with my experience at YMCA Camp Wassaqui this summer. From the start, I had serious concerns with staff professionalism. There were times when staff were cussing around the kids, and communication with parents was poor. Bullying was also a concern, and when brought up, no real action was taken to address it. On top of that, I was informed the night before that due to staffing issues, camp would be ending two weeks early. The program was supposed to last until August 25th, and parents depend on this childcare for the full summer. As a single working mom, this left me scrambling with no plan for the last two weeks before school starts. Instead of offering a real solution, I was only offered a free month of membership. I had to ask if there was another location, and now my son has to switch camps at the very end of summer losing the friendships and comfort he built here. This was handled very poorly and showed a lack of regard for families who trusted and depended on this camp. I will not be sending my son back next year.

★★★Victoria Vaden

This YMCA is much larger than it looks from the outside. It also has way more parking than you think, but it doesn't excuse the fact that it's always crowded and still hard to find a parking spot during busy hours. This location is super convenient because you can literally work out, grocery shop, stop at the drug store all within walking distance of each location. We were there during and after their renovation, and they did a GREAT job. Our one-year-old took swim classes here, and she never wanted to leave the pool. The swim instructor was so great, and I was super impressed because I don't remember my instructor being nearly as fun. The only reason for three stars is because our daughter (then, only 2-years old) was continually scratched by an older child in their daycare location. All children baby through 12-ish were in one room which made me hesitate coming to this location because the giant age gap. Each time I asked what happened to my daughter, the workers never knew what was going on. After the second time, we switched back to the Bear-Glasgow location (much further from home) because the childcare was significantly better, larger, professional, and cleaner.