Touch Shooting

★Riece Morris

I can’t speak to their coaching—we never actually got that far—but their marketing and customer service left a lot to be desired. We gave them our phone number after seeing an Instagram ad. Immediately, the marketing texts and calls started pouring in. No worries, I just muted them (as one does with aggressive lead-gen spam) and moved on. Later we ended up scheduling an evaluation appointment. Unbeknownst to us, failing to reply to yet another text (because, again, muted) apparently canceled it in their system. We showed up on time not knowing that it was canceled. They turned us away. Fair enough—they have policies to avoid no-shows. I calmly explained that being stood up at a time we both agreed to because I didn’t respond to their marketing bot was a turn-off. I was polite; I didn’t even call it their “incessant AI spam cannon,” though that’s exactly what it is. Instead of an apology or acknowledgment, I got a lecture. They told me they need clients who “value communication” (as if I’d ghosted a personal conversation instead of ignoring automated sales pings). They guilt-tripped me about lacking “empathy and understanding” for THEIR business chasing policies (after zero acknowledgment that their own lead-capture settings caused the issue). They kept reminding me what an “incredible FREE offer” this was—like I should be honored they were graciously allowing me to be sold to. The whole exchange felt backwards. They acted like I’d committed some moral failing by not treating their revenue-generating text bot with reverence, rather than recognizing this was THEIR opportunity to land a paying family. These evaluations aren’t charity; the texts aren’t reminders out of the goodness of their hearts. They’re steps in a marketing funnel designed to make them money. That basic fact seemed to elude them entirely. At one point she claimed they’d only texted us three times. When I raised an eyebrow, she pulled up the log… then quietly stopped counting at seven 😂. She asked if I ignore texts from my dentist’s office. Yes, absolutely—because I put the appointment in my calendar and then I show up. Replying to their automated bots isn’t part of the deal. They’re welcome to use them (they clearly benefit financially from doing so), but that doesn’t create any obligation on my end to engage. A sincere apology, an attitude of acknowledgement that I was there because THEY want MY business, or a straightforward, “We don’t work with people who mute our marketing texts”— any option would have been preferred to the fake-friendly double speak. The sanctimonious lecture was unnecessary, a little bizarre, and honestly just highlighted how much this operation prioritizes its sales pipeline over actual people. We won’t be back, it wouldn’t be a good fit for either of us! Genuinely wishing them well in their business, just hoping they reconsider pretending like potential clients let them down by not being as enamored with text marketing as they are! Be well.

★★★★★Wayne Robinson

My son had a great experience with Touch Shooting. Top notch instruction and care from Coach Ryan and Sunny. I would definitely recommend anyone who is serious about taking their game to the next level, check out Touch.

★★★★★Joseph Sumbi

Touch Shooting is a phenomenal gym filled with positive people that understand there's nothing more significant than the work you put in. Unfortunately, we live about an hour away from the gym but whenever we have time we make the effort to travel out to Touch Shooting for a training session. I am thrilled to have met Ryan and every member of his staff. Thank you for the time, hard work and dedication you put into our children. Respect

★★★★★Stephen Buzzard

I run a youth basketball program called Buzzardball. And let's just say that I hold a high value on the partnership I have with Touch Shooting. I reached out in 2020 to see if we could host practices and games on their basketball court. The conversations and agreement were seamless with Ryan and Sunny! They have taken really good care of us. They are easy to work with, accommodating, and flexible. They are top shelf in my book. Highly recommend!

★★★★★Tony fletcher

Back in March 2022 my son Jaden was 14 and decided to take up basketball competitively for the 1st time. Before then he'd spent his athletic life training and playing football and baseball competitively. I asked around for recommendations of someone who could help Jaden develop fundamentals and teach him the game. Ryan and Touch Shooting came highly recommended. We reached out Ryan and he responded directly and promptly (in business I love that). We talked about Jaden at length and Ryan made a recommendation of where Jaden should begin with in his program. At the time at 14yo Jaden was 6'2 and long. Ryan began the foundation of teaching Jaden how use his length, began his ball handling skills, position and footwork. My expectations as a parent was to start a solid foundation of fundamentals and Ryan and Touch Shooting went beyond that. They also encouraged his confidence Along the way while developing his fundamentals. Just starting a new sport late in age in comparison to his peers was intimidating because he couldn't do some of the things the other more experienced kids could do smoothly. Touch Shooting was very patient with Jaden and at times gave him 1 on 1 coaching to help him. By April, May, and June Jaden improved and gained a lot of confidence with his skill set. He still has a long way to go in development. But, what's exciting for me is to watch him develop a love with basketball. Ryan and Touch Shooting did that for him. Fast forward to now December 2022, Jaden is now 15yo and 6'6" and is the starting 5 player for his Freshman Basketball team. Jaden has a lot to learn and develop. We put our trust in Ryan and Touch Shooting to help make that happen.