Mini Hops Gymnastics

★★★Little owl

I first want to say that the coaches my children have are phenomenal. My daughter is in regular classes and looks forward to going every week. My son is in adaptive and also asks to go to gymnastics. He has limited language but asks to go to gymnastics multiple times a week. Unfortunately, lately the communication has been horrible especially when trying to make up a lesson. My son was sick with pneumonia and I thought it would be best to keep him home until he could start medications. It took almost a week and a half to a coordinator to respond back to find a potential make up lesson. The correspondence proceeding also took forever and ultimately we ran out of time to do a make up. I understand the policy but with having a child in adaptive it is about $60 a lesson. I and my son are frustrated that we cannot make up the lesson and are taking such a loss. Ill think twice regarding skipping when sick in the future as I was told there is a significant less chance of getting the lesson rescheduled. I would think of changing the missed lesson rules for adaptive.

★★★★★Jocelyn Sweeney

We love Mini Hops!!! Our son has been in the boys kindergarten gymnastics class this year and it is his favorite day of the week. Coach Kenley is wonderful! The gym is huge and well set up. I also love how they have inclusive gymnastics for kids with different needs. Would highly recommend to everyone!!

★Winter Williams

I’m extremely disappointed with the customer service at Mini-Hops Gymnastics, particularly from the front desk manager Anne. A week ago, my husband visited the facility for the first time with our daughter and needed to take her to the restroom. He called and asked me if they had a restroom for him to take our 3 year old daughter to, I stated I was unaware and maybe one of her female coaches could take her. I also told him he should check with front desk and as for assistance. Instead of receiving assistance or understanding, he was treated very rudely by Anne. This behavior was uncalled for and left a terrible impression. Unfortunately, this is not an isolated incident. The manager has consistently displayed a rude attitude, which is unacceptable, especially toward paying customers. I called the establishment and asked Anne to speak with another manager. She then stated I could just tell her why I was calling I stated to make a complaint about you. Needless to say no one ever called me back. We chose Mini-Hops Gymnastics because we wanted a positive and supportive environment for our child, but the lack of courtesy from the front desk is deeply disappointing. Customer service is a vital part of any business, and as paying customers, we expect to be treated with respect. I urge management to address this issue and prioritize better treatment of families. Until this improves, I cannot recommend Mini-Hops Gymnastics to others.

★★★★★Michele Theisen

We love Mini Hops! It’s a tad frustrating to get into but I feel everywhere has been that way since Covid. We are mostly in the younger kid stage, but all the teachers are phenomenal and they learn so much!

★★★★★Britt B

We are very happy to be able to send our kids to Mini-Hops! We have one child who does summer camp and classes and one child in the Adaptive Gymnastics program. The facility is really huge and all of the coaches we have met so far are great. Our son loves the camp. The camp is a good value for all that is provided even though it costs about 25% more than a park district, school district and day care center camps we looked at. The Adaptive Gymnastics program is an invaluable resource for the community area. Dani, our child’s coach is caring and engaging. The adaptive classes are 1:1 and work out to about $50/hr, which is pretty typical for therapeutic services. Mini-Hops adaptive programs can be paid for through disability waiver programs. I only wish they could have a little bit more open gym or other more flexible opportunities, but I completely understand why they don’t have them (cost, liability, Covid etc.)