Gymnastics Nevada Reno

★★★★★Kat

My family has been coming to Gymnastics Nevada in some capacity for about ten years now! At this point, it feels like family. I feel free to speak up when I feel like I need to, every employee is courteous, kind and responsive. I lost my ear buds here the other day (really nice Sony ear buds) and they were waiting for me at the front desk. I can't say enough how wonderful this place is.

★★★★★Julie Shinneman

This is an EXCELLENT place for young children! My granddaughter loves coming here!!

★★★★★Ky

We only added this location specifically to have Coach Sophie, and she has been absolutely amazing. She has truly done wonders. Coach Sophie is incredibly agile, talented, and skilled, and both my husband and I have been beyond impressed by her ability as a coach and athlete. We would have stayed solely at the Sparks location and never added the Reno location (or paid for an additional lesson) if it weren’t for Coach Sophie. She is worth every bit of the extra effort and investment, and we feel so lucky to have found her.

★★★Leilani Ordonez

Honest Review of Nevada Gymnastics – Excellent Service from Tracy, Unpleasant Interaction with Haley I want to give a sincere shout-out to the owner regarding my recent experience at this location. I came in for a trial class for my son, and I had both an exceptional experience with Tracy, and unfortunately, a very unpleasant one with Haley. ✨ Positive Experience with Tracy: From the moment I called in, Tracy was incredibly kind, patient, and informative. My son previously attended gymnastics at another location two years ago, and he recently expressed wanting to return. Tracy walked me through everything I needed to know, answered every question with patience, and even helped arrange a free trial class for my son today November 19. When we arrived, she was warm, approachable, and continued to assist me with the same level of kindness. After the trial, I spoke with his instructor, Sophie, who was also wonderful and explained my son’s goals clearly. I completely agreed with her plan. Because my son is with his dad for two weeks and won’t return to me until December 5th, I asked to sign him up starting for December classes, since November is almost over and he won’t be able to attend. Tracy was already in the process of helping me enroll him for December, and everything was going smoothly but… ⚠️ Negative Experience with Haley: While Tracy was helping me, Haley abruptly interrupted, talked over her coworker and me, and told me I would have to pay for November if I wanted to enroll my son starting December. I would have understood if that was the policy—but the issue was how she communicated it. She cut off her coworker, was dismissive, and the tone instantly shifted in a way that left a very negative impression. Before that I approached her to ask about the military discount because Tracy was on the phone, her attitude felt even more unwelcoming, she even did not acknowledge me at all when I walked in. She didn’t greet me, even recognize that I was there. The only time she interacted with me was when I approached her directly—because Tracy was on the phone—and even then, she seemed irritated, unapproachable, and uninterested in helping. She did not seem approachable, her facial expressions were uncomfortable, and overall she gave off the impression that my questions were an inconvenience. I’m not sure if she was having a bad day, but her body language and lack of professionalism made the interaction extremely unpleasant. 📌 My feedback: Haley may need additional training on communication, professionalism, and respecting coworkers who are already assisting a customer. Interrupting another staff member who’s in the middle of helping someone is not only rude, but also confusing for parents. Customer service matters, especially in a place where children and families are involved.

★Mary Berberian

We started our daughter here when she was 1 year old and absolutely loved the experience at first, especially with Coach Grace. She was patient, engaging, and wonderful with the children. Unfortunately, after Grace reduced her hours due to school, we struggled to find another coach who showed the same level of patience and interaction with our daughter during activities. It also seems that some coaches lack the compassion and understanding needed when working with very young children who are still learning to manage their emotions and test boundaries. For a program designed for toddlers, I would expect a higher level of patience and developmental awareness from the coaching staff. Additionally, the program appears to have challenges with class consistency and customer retention. When we tried to continue after Grace’s departure, classes were often very small, sometimes our daughter was the only one present, or there were frequent changes in participants. Overall, while our initial experience was great, I would not recommend this facility for the Tiny Tots class unless improvements are made in staff training and program consistency.