Downtown Hartford YMCA

★MR-Tirth Gandhi /

I had a really disappointing and frustrating experience when I went to cancel my membership. The employee, Rod, had a very rude attitude the entire time even though I was only asking a couple of simple questions. What made it worse was that I was already standing there waiting, and another person walked in after me. Instead of helping me first, he told me to “hang on” because he was going to help the other person who had just walked in. That was honestly disrespectful and made me feel completely ignored as a long-time member. It really felt like once someone wants to cancel, they no longer care about treating them with basic respect or customer service. Very disappointed with the way I was treated by this employee.

★★★★★Scott Constance

Really happy I stopped in. Everyone on staff was great and chatted with a couple of really nice members. It’s got to be tough running a YMCA in a business district setting like this without tons of families and kids to pay for programs. I hope people keep that in mind and support it!

★★★★★katrease Rogers

This place is awesome. I haven't been here long but they treat you like family. They even sent a happy birthday. I love the staff, the people I meet. They represent My Connecticut

★★Mike James

Clean environment, cool staff. The Mens Locker Room is clean but sometimes their weird activity in that steamroom. I counted 7 Broken Machines thats wayyyy too much considering how long they’ve been broken. And the hours there are not so good. If you live close to the YMCA its okay but its like you have to have a separate Gym Membership because the hours aren’t suitable for Parents & People getting of from work at 6 or 7pm. Nowadays the average person has to work 50 plus hours a week to make ends meet. Thats why other gym memberships are necessary as a secondary gym to compliment the YMCA hours.

★Red Carpet

Nice Gym but the Hours are Horrible… it closes at 7pm soon to be 8pm still not suitable for people getting out of work at 6pm or 7pm people that want to get a 90 minute workout out in wouldn’t be able to finish their Workouts. Machines are Horrible. The STAIRMASTERS all sound like they’re falling apart. And STAIRMASTERS are a highlight of most GYMS. And theres like 5 cardio machines with a sign on them saying they’re broken. For the HIGH PRICE you get LOW QUALITY!!! Maybe things will change though for the better…. They have a new Wellness Director and they’re already making progress so We’ll see👀👀I think they should push for closing hours to be 9pm… that would be awesome for Near by residents and downtown professionals.