YWCA Katharine White Harvey Branch

★Alejandra M

This place is nasty! Not clean! Dead roaches in the hallway. The private swimming classes are a joke. They cancel on you and no information is given. Not coming back and don’t waste your money. Also manager Raul Cortez answer the email I sent you.

★★★Lee Gz

Love this place, the classes and the people. I look foward coming except when I first walk in. Unfortunately, I’ve had several interactions with reception staff that felt dismissive , condescending or unhelpful. During my first visit, I was trying to learn about the class schedule and felt like I wasn’t given clear guidance, which made the process confusing. I’ve also occasionally felt that questions were met with a condescending or impatient tone. It seems like a regular thing, not sure why but other than that , I like it here.

★★★★★BELIEVE

This place is great. They have caring people and personal trainers for your health. Nice equipments in the gym.

★Rosalia Hernandez

My grandson joined the summer day camp when school let out. We wanted him to enjoy his summer with fun and also make new friends. It was only from 9 am to 1 pm and he really loved going too. This week a couple of the employees that take the kids to the pool, I guess had a bad day. My grandson says that two other kids were not behaving in the pool. The male employee told the kids that if they weren't going to behave everyone was going to get out. He said that they were pushing his buttons. So they took them out of the pool. My grandson, I guess felt threatened by this and when he was picked up says he did not want to go back. My husband went and tried to talk to the manager/ supervisor and was told he would call him back. When my husband was called back he only offered credit for other services there at the Y. This is not the military don't punish all only the ones that don't behave.

★★Lori Renee

I have attended here for a few years and have noticed a decline in services offered to paying members. Pool hours were recently decreased to late afternoon and no morning option for swimming laps outdoors. Classes are cancelled without notice to members which is a huge inconvenience. The feeling is like the members experience is not important or does it matter.