Rebound West Gymnastics

★Jimmy Daniels

I never write reviews but feel I needed to do so. I would suggest anyone looking to sign up here read the other reviews and strongly consider other options. They kept telling us they were going to cancel my daughters class but never did. They had her switch over to another class that she didnt feel she was ready for. My wife had asked multiple times about the what the process was for cancelling and she was told she would need to do it before the billing date. The called multiple times this month and send several emails NON of which were responded to until after they billed our card again.

★Charles DeFelice

Our family's experience at Rebound West Gymnastics has been deeply frustrating. Initial positive impressions faded as management issues, particularly poor communication from the owner Tiffany, became evident. Unexpected closures and mandatory cash-only practices were frequently announced last-minute. Financial Transparency Issues: The gym requires hefty cash deposits into a commitment account without clear itemization or contracts. Our attempts to reclaim funds have been met with silence and delays, stretching our patience and trust thin. Conclusion: After a prolonged struggle including ignored emails and unmet promises about refunds, we decided to leave. The lack of support and transparency has been disheartening. We advise other families to look elsewhere for a gym that values and respects its members and their families. Warning: Exiting this gym is as challenging as dealing with its management. A written, in-person 30-day notice is required, and even then, communication is scarce. Choose wisely to avoid similar headaches.

★Kirstin Davis

After three weeks I finally got an evaluation scheduled for my daughter. I took her there over 3 weeks ago and have heard nothing. I sent countless emails and have called multiple times everyday and no one has ever answered the phone. My six year old is very upset because she was really looking forward to practicing after attending the gym for evaluation. We just moved to this side of town and will definitely be looking for a gym with better communication and attentiveness. I would suggest not wasting your time.

★Jan Charlesworth

The good, the bad and the ugly. The good: My daughter loved being in a group of like minded girls. She made a little family in the two years she worked out at this gym. She also enjoyed some of her coaches. She was dedicated to a 16 hour schedule and never complained. In the beginning, we had the issues listed below but because my daughter was enjoying it , I decided to let it go for her sake. I reminded her that I would NEVER do business with someone like Tiffany, and neither should she....EVER. The bad: The owner is HORRIBLE with communication! You will notice how most, if not all, of the negative reviews on Yelp mention this because it is 100% true. She demands stuff from her gymnasts, and us parents, without much notice. There is rarely communication for when the gym will be closed. For example, she will decide to close the gym for a long weekend the day before it happens. She will not return your emails when she specifically asks for a 24-48 hours turnaround time. She has a few elite and higher level gymnasts she spends most of her time working out with on a regular basis. She can not keep employees around to save her life! There is almost never anyone at the front desk. Her office manager works remotely, yet we rarely hear back from her either as she needs to get "permission" from Tiffany. At one time, we were told to attend a mandatory competition out of state. When the girls got ready to do their floor and bar routine, Tiffany realized she taught them the wrong one entirely. It was a total mess!! The ugly: You are required to pay cash/check into a commitment account in which she will utilize for competitions, apparel (way overpriced) $200 administrative fees, $75 locker fee and other miscellaneous items as she sees deems necessary. There is not a contract of goods shown to you beforehand, yet she expects it to be paid by a certain date. This commitment account is completely separate from your monthly gym payment which is only done via credit card. She keeps a spreadsheet through Google Docs for you to see what's been purchased. She states she has based the total off funds paid out in years past. I have called her out on competitions she says she has signed us up for but when in reality, we have not. I have also verified with the individual gyms directly. When my daughter decided to quit, we were told she would work on getting my $1100 refund out to me. After weeks of emails, voicemails and text messages she would not return, I decided to show up at the gym. She ignored me for about 20 minutes before finally acknowledging me. She would not look at me but asked what I wanted. When I reminded her that I've been reaching out, she said she doesn't respond to text messages. She told me I would get my money sometime after the season but could not give me date. When I told her it was unacceptable she said she didn't care. I told her I would reach out to the BBB, tell other parents and write a bad yelp review, she told me "Go for it!" So here I am letting you all know what to expect should you decide to join this gym. Lastly, my daughter has been so much happier since leaving. We didn't realize, because she is a hard worker, how much stress she was under while being at this gym. Too much negativity and not enough of the positive. I would look elsewhere.

★★★★★Michael Carlin

Tiffany is awesome, a lovely person, and a talented/accomplished gymnast in her own right. Rebound is a legitimate operation with top notch instructors who are running a first class gymancistics facility. My two girls love it, and we couldn't be happier.