Primrose School at Cahoon Commons

★Chanice Chanthel Grantham - White

Trust me when I say they are expecting this review because of what happened. I registered my daughter thinking she will be attending a wonderful, professional and loving school later to figure out they are not wonderful, unprofessional and lack so much on the loving. I inquired about care for my 2yr old and 2 month old, signed a PRE ENROLLMENT PAPER and paid the $150 for the 2yr old 2 weeks prior to her starting. I was informed there was no availability for the 2 month old and that was ok. I kept in communication with Monica (Director) in regards to the 2 weeks payment in advance for care and told her I will make the payment prior to my daughter starting on 05/18 and she said ok. I had planned to come in Thursday (05/14) to sign another enrollment packet and submit documents but had to drive to the ER that day because my daughter had a medical emergency, Friday I went ahead and made the payment but I had to worked and Saturday I worked as well so only time to contact them was Monday which was also supposed to be the start date. I also told whoever I spoke to that my daughter had no problem with her shot records and I have it on hand. Come Monday I come in 1hr prior to my work shift starting thinking everything will go smoothly only to be told my daughter could not start today because they need time to get her file together (honestly it takes you 30 mins to type stuff up and make sure shots are all updated)so I said “I have all the documents what do you need” then monica proceeds to say “oh because you didn’t communicate Friday that you made payment for the 2 weeks in advance we gave the slot to a different kid” which made me want to laugh so hard because I paid the $150 for slot reservation/enrollment 2 weeks prior and made the payment last week Friday to pay off this whole month which means the kid is good to go so why are you telling me now you disregarded my payment and gave the slot to another kid. Then some “slick mouth person in the back decided to join the conversation and say oh the $150 is to secure your child’s spot” which I told her I made that payment and have proof I made the payment Friday at 4pm which was my lunch break. Monica turns around and says “oh yeah I see that now but unfortunately she can’t start til june 1st” so because they are complicated and I’m already annoyed I asked for a full refund back and said I no longer want my child to go there. Then 20 mins later I see I’m only getting a refund for $791 and not the $150 for enrollment as well, so I call and Monica turns around and says oh the $791 is including the $150 because we didn’t take in 2 month old remember, I said no that was $791 for 2 weeks of care and the $150 was enrollment, she proceeds to say “oh yeah ok we will process the refund for it as well” . So to conclude this now detailed and annoying post DON’T RECOMMEND them for care, they obviously just care about money and did not care to build a good relationship with you as a customer. I’m thankful in a way this happened because if that’s what I have to deal with what more what my child would have to deal with. So yes please if you are the owner of this place call me if you want to discuss the unprofessional behavior your staff had today I have all the time in the world since I had to stay home with my child and miss work and loose money.

★★★★★Danielle Berry

We have had such a wonderful experience this year with our daughter in the PS2 class. Ms. Dooley and Ms. Stidham are truly exceptional teachers. They are patient and so genuinely invested in the children. They create a warm, structured, and nurturing environment where the kids feel safe, supported, and excited to learn. It’s clear how much thought and care goes into their daily activities and communication, and it means so much to know our child truly enjoys school!

★★★★★Shelby Schultz

Primrose has truly been a blessing for our family. We had a lot of anxiety about trusting others with our son, but Primrose has shown us that he is in wonderful hands. The teachers and staff are amazing, and we are so thankful for the care, love, and education they provide. We couldn’t ask for a better school.

★★★★★Stephanie R

I truly believe that my son receives genuine support and care at Primrose. Ms. Blust and the Young Toddler team treat him like family. He was a late walker due to having a club foot and his teachers were so helpful when he was in orthopedic boots and bar. They played a big part in him learning to walk on his own. I love the artwork and projects that he comes home with too.

★★★★★Rochelle Yantz

We have had nothing but great experiences with Primrose. Every teacher our son has had since an infant has been amazing and they have all given us peace of mind that our son is in great hands. Currently Ms.Moore and Ms.McGlamery go above and beyond taking care of our son and he loves going to school each morning. I greatly appreciate their attention to care and their passion for teaching. Any issues I've had over the last two years, leadership has been available and open for discussion. The transfer of ownership has so far been a seamless transition.