Outer Banks Family YMCA

★★★★★Kristine Kaliebe

I love seeing Donna! She is so kind while getting the job done right! I appreciate her so much. It makes going in to work out less of a hassle! And Emily is an awesome trainer!

★Jason Tudor

The rude lady at the front desk is going to single handedly put this location out of business. She made a point to tell me when I arrived that I couldn’t use the pool or hot tub because it was at their 25 person capacity. I said I would wait an hour and check with the lifeguard and she said I would have to stand outside the pool and wait to be admitted or “you will get a talking to.” Besides that let’s see, the hot tub only holds 3 people, the men’s sauna only holds 3 people. There are only 3 showers with shower curtains and one of them doesn’t have a shower head. The rest have super low water pressure. On my way out the door the front desk lady smugly asked me if I used the hot tub and I simply said no. I didn’t want to get sent to detention so I used the sauna closet instead.

★Jackie Hendrix

Awful experience coming here the first time. There is no section for family open swim. They just stuff you in the wheelchair access point so you’re constantly in the way of people coming and going. Water is so shallow that most children can barely play in it. It’s 2.5 ft deep at the one end so there’s no way to jump/ play in that part. The female lifeguard could not have been more unpleasant if she had tried. The hot tub is for 12 and up but under 12 and they can use the sauna 🤷🏼‍♀️

★Lori Painter

We decided to try out the Y at outerbanks and were very excited for the indoor/outdoor pools. We chose to get a week pass and was directed the outdoor pool opened at 12:00pm We waited 45 minutes to get in the pool and once 12:00pm rolled around we were told "that the pool would open up 20 minutes late since the chemicals weren't where they needed to safely be to get in" after 50 minutes later the pool opened and with in the first 10 minutes of being there my children were told they could not wear goggles with nose coverings, as we waited to take the swim assessment the woman and child in front (who's child was maybe 5 years of age) was happily helped and her child was able to pass the assessment. All while the male life guard had seen my family waiting for our turn and he ignored us and went to sit down on his phone, I then walked up to him and asked "can you please give my children the swim test when you have time?" And he rolled his eyes and acted like it was an inconvenience, put his phone down and followed me to my children. Upon giving my children their swim assessment I told him my children have taken swim lessons for years and were apart of our local swim team. He than explained they had to only use breast strokes, or freestyle form of swimming for a full length pool without stopping and no doggy paddling (which for my kids is not a problem) my son went first and did an amazing breast stroke the whole way until right at the end he veered into the rope by accident and tried to recorrect himself and he got failed for that. After my daughter went she to got failed for not using "frog legs" the entire time. They both got out crying and not understanding why they got failed when a 5 year old who had to be coached the whole way through it passed. All this for just being able to prove you can go down a slide into a 5ft section of water. I had called and spoke to the desk a day after and was greeted in a very kind and understanding manner, I knew the people at the main building didnt have anything to do with our experience and were very kind in helping us sort out our issues. I stated we would no longer be using their services during our stay and that my family wouldn't be treated any different from anyone else. And hopefully the life guards they employ for their outdoor pool area can take this as a learning experience for their future guest.

★★Julio Morales

I hope this was just an off day for them for some reason, but this was my first visit to the YMCA there and left with a bitter taste in my mouth. We stopped by for a day pass as we were out on an overnight school field trip with high 4 high school students ( two white and two black students) who were looking forward to enjoying the outside pool for a few hours on that hot day. The lady at the front desk had a nasty looking attitude as soon as we got to the front desk and straight said, "and who are all these people?" The trip sponsor picked that attitude up real quick and responded" These are all my children". She ended up giving us a form to fill out and said" I am sorry, you are gonna have to fill these forms out cause its too many of them..."? All students noticed the attitude and wondered what the issue was with her. Later while at the pool, one of the lifeguards just seemed rude in letting our students know some of the rules and guidelines while at the pool. The approach was just rude. I do not think it will be a place in my radar to visit and give my business to (with or without a school field trip) in the future. The outside grounds and facilities also need to be better kept.