NRH Centre

★★Anngela

Staff are polite and professional. I love the aquatic center. Edited to reduce from 5 to 2 stars. Mothers persistently bring school age boys into the showers, changing rooms and toilets. The facility provides family rooms. The first several times the staff responded appropriately and escorted the family to the family rooms. But now the staff is slow or does not respond when you ask them to address the issue. It is a consistent, persistent issue of finding yourself stranded in the shower while a boy plays in the changing room.

★★★Rob Thornsby

Love the gym but don't expect the pool and especially the hot tub to be open. It's seemingly always closed 'for repairs.' Call ahead is my suggestion if you want to use the pool/hot tub.

★★Christopher Soria

I’ve been a member at the NRH Centre since 2018 and it has gone steadily downhill over the years. I want to be transparent and say that I actually reviewed this gym a few years ago and gave it 4 stars. I’ve since deleted that review and I’m writing this new one to reflect the last couple of years here, because things have changed a lot. What used to feel like a community gym now often feels like an after school dumping ground for the nearby high school. The weight room is the worst part. Most afternoons you get packs of high school jocks rolling in with tripods, ring lights, phones out, filming their “influencer” workouts, taking over multiple machines, spreading gear everywhere, cussing, yelling, acting rowdy and making other people obviously uncomfortable. It doesn’t feel like a normal gym environment anymore. It feels like a loud, unsupervised teen hangout that paying adult members just have to work around. This isn’t a one time thing. It’s a regular pattern. I’ve talked to staff about it more than once. I want to be fair here and say some staff members are great. They listen, they take concerns seriously, and they actually walk back to the weight room and try to calm things down. They usually do it quietly and discreetly, not making a big scene, and they show respect to everyone involved, including the teens they’re talking to. I really appreciate those employees and this review is not aimed at them. The problem is that it’s hit or miss. Sometimes you get someone helpful who clearly cares, other times nothing really happens and the same behavior keeps going. Consistency with the policies and procedures they already have in place feels spotty at best. The rules get enforced in a very random way. That’s why this feels like a management and policy problem, not a “bad staff” problem. Clear, effective policies and procedures, actually followed, would give staff something solid to point to so the rules are applied fairly and equally for everyone. I also want to be clear I’m not writing this just to trash the place. I want management to take this seriously and fix it. I get that teens are teens. They’re going to be loud sometimes and they deserve a place to work out too. That’s fine. But there has to be some structure so everyone can feel comfortable and safe in a gym they’re paying for. A few ideas that would help a lot: 1. Set clear behavior rules in the weight room and post them where everyone can see them, then actually follow them. 2. Limit or ban tripods and filming gear during peak after school hours. If people want to film, give them a small designated corner and keep it out of main walkways and machines. 3. Have staff physically present in the weight room during those busy after school times, not just up at the front desk. 4. Follow through with real consequences for repeat offenders so the rules actually mean something. I know this place is run by the City of North Richland Hills. NRH Centre Manager Garrett Peek and Parks & Recreation Director Adrien Pekurney should be very aware of what the weight room actually looks and sounds like after school most days. If this is the kind of atmosphere they want to offer, they should just say so. If not, then it’s time to put a real plan in place and stick with it. My membership is coming up for renewal and I’m seriously thinking about leaving and finding another gym. I would honestly rather stay, but only if these issues are actually addressed. Anyone considering a membership should think about whether they want to deal with this scene every time they just want to come in, workout, and go home.

★★★★Francisco Leung

We mainly joined to go to the indoor water park and splash pad. It's not very big compared to other indoor aquatic centers. But, they have a spiraling slide, walking river, and 3-lane lap pool. They also have a pretty large spa. Most of the water levels are 3 feet, 6 inches. The deepest part is 9 feet where the rock climbing wall is located.

★★★★★[First Name] E.

We just celebrated a birthday party 🥳 at NRH Centre and I only have great things to say. The party rooms are excellent, warm and well equipped. The guys at the front desk were very friendly with all of my guests and the lifeguards in the kiddie pool/slide did awesome at keeping all those kids in check 😀👀. Thank you so much! I’ll be back! ⚙️