Cradles & Crayons Daycare

★★★★★Vee Villan

This place is amazing. Love the whole staff. They are so sweet, kind, and caring. And they are all so patient. When I first brought my son here, he cried everyday for weeks when I dropped him off and everyday they reassured me, that it was normal and he would adjust soon. Now my son loves them all and I know they all love my little Derek too. Highly recommend that you trust them here to care for your child. This is after all, their home away from home. I don't know what I would do without them. ❤️ oh and just to boast 😉, my son has learned a lot and talks a lot more since being here. They help the little ones excel and learn (my little one is 2). Give this place a try, you won't regret it!

★★★★★Tori Lecky

Cradles and Crayons and all of the teachers have been like second mothers to our five little ones since we arrived in El Paso 6 years ago. I wish I could take them with us to our next duty station! So thankful to have had my children with such loving and caring people! Thank you for a wonderful experience for our little ones!

★★★★★Michael Brauchle

Cradles & Crayons has been an amazing daycare for our daughter for these past 3.5 years. The staff is excellent and friendly and we appreciate that educational material is taught at a young age, as well as the lovely arts and crafts projects.

★★★★★Tori Terpening

Cradles and Crayons is the absolute best. They take such good care of my boys. My oldest has been attending for 2.5 years and my youngest just started. They really care about my boys - they spoil them as if they were their own kids. The teacher to student ratio is awesome. Any issues I have are addressed right away. My youngest has struggled taking a bottle due to a tongue/lip tie and they are always calm working with him. My 3yo has a set curriculum that they work on with the kids. His knowledge and learning have exceeded my expectations. They always do fun activities with the older kids as well. They make cute meaningful crafts that get sent home as keepsakes. Overall, it has been a wonderful experience and we don’t plan to leave!

★Alicia Hittle

Choosing this daycare for our baby was the worst decision we have ever made. If I could go back in time and pick a different daycare from the beginning, I would. They have lied to us numerous times saying that our child was running a fever, yet every time we took his temperature it was normal. During these times he was supposedly running a fever, he was never isolated from other babies, he was allowed to return within 24 hours, and despite the daycare telling us his temperature was supposedly above 100.4 when he was younger than 3 months and above 102.2 when he was older than 3 months, no medical attention was provided even though these temperatures are classified as a medical emergency. Diapers are not checked regularly. The handbook states they’ll check diapers every 30 minutes, yet there have been many times in which an hour or more passed since they last checked his diaper even though he was awake during those times. Despite asking numerous times for diaper rash cream to be used, this was rarely done. On the daily report provided, there have been numerous occasions where the amount of formula consumed was not documented. When we asked his teacher(s) how much he had, we often could not get a clear answer, and they appeared annoyed that we would even ask. Our son has come home with soiled clothes more than once, even though extra clothes were provided. When they have changed his clothes, they would often just put wet clothes on top of dry items in his diaper bag despite us providing plastic bags for these items to go in. Apparently, the daycare owner believes that babies his age (5 months old) do not need any sort of activity. When we asked the teachers what our child does during the day, they appeared to have been caught off guard and could not provide a clear answer. When this came up with the directors/owners, we were told that our child was too young to do anything. There have been numerous times in which the daycare has allowed our child to sleep 6+ hours at daycare, even though we have requested that they not allow him to sleep this long as it is not appropriate for his age when this occurred. In addition to these concerns, our child has been given formula that is not his at different times, he has come home in other baby’s diapers on more than one occasion, and we have received items (bottles, clothes, toys, etc.,) that are not ours. Furthermore, the daycare workers have broken some of our bottles and have returned items to us that have someone else’s blood on them. Throughout the 3 months that our child was at this daycare, we have tried to work with his teachers directly to address our concerns. When this did not solve the problems we were experiencing, we met with the director. Initially, this did address some of our concerns, but after a week, we started encountering the same problems (and more). Since then, we have left voicemails for the director, and never received calls back. We have talked with the daycare staff and sent notes regarding our concerns. Nothing ever changed though, and we continued to experience problems. Finally, we filed a formal complaint, and the day after an investigation occurred, the owner made the decision to no longer provide services for our child effective immediately. Based on all these things, I would NOT recommend Cradles and Crayons Daycare for any child, and I would implore anyone who has children currently enrolled, to remove their child and find care elsewhere.