Childtime of Delaware Avenue

★★★★★Janelle Pelli

We are very happy with Childtime. The staff is attentive and great with our son. He started at 5 months and we’ve loved all his teachers as he moved up in the classrooms. His social skills and development has advanced at a good rate, and they have him eating a variety of foods. The leadership at this daycare is great at communicating with parents. We love the video stream feature which gives us visibility into the classroom for peace of mind. They were short staffed over the summer, but seemed to have ironing out those wrinkles. We would recommend to anyone looking for a daycare.

★★★★★Emily Moss

We have been with Child Time at Delaware Avenue and have had a good experience so far. The teachers care very much about the kids and babies, and the front office does a good job keeping us informed. Very responsive and easy to get ahold of. The teachers have done a great job following our baby’s schedule and giving her medications on time. The app keeps us informed throughout the day.

★Maya Alexandra

Our son was enrolled for about a month and we would not recommend this center to anyone with an infant. He was hurt multiple times while in the Infant 2 classroom and it was dismissed nearly every time by his primary teachers. They don’t follow basic sanitary protocol and when I brought my concerns to the attention of the staff, they laughed it off and said they’re trying their best. When we finally unenrolled him and told the staff director, Lisa, our reasons and concerns, she never followed up, no one contacted us, no apologies for the negligence, nothing. It really seems they’re only concerned about hitting their enrollment numbers and monthly metrics.

★★★★★Brian Buchanan

Fantastic school and staff. They were always very nice and helpful. Highly recommended sending your child there!!

★★Kelly Sullivan

My husband and I unfortunately did not have a pleasant experience with North Country Academy in Delmar. The Management was extremely difficult to communicate with and dismissive of any concerns we brought to their attention. A few of our concerns had been: The appearance of the center and staff, professionalism and attentiveness within the infant program and the bookkeeping of the center for tuition. The center itself was uninviting and posed several security issues being at the back of a plaza by an Off Track Betting. The cleanliness often seemed insufficient (allow staff and family to walk into the infant rooms with shoes on with no booties) and to cut costs they used harsh chemicals that we preferred our daughter not be exposed to on a regular basis. The staff often dressed like they had rolled out of bed and were covered in piercings, tattoos and loose jewelry. The staff was required to fill out daily sheets to inform parents of the activities and mood of their child but the forms were often hard to read as they were hand written and incomplete. I often questioned the attentiveness of the staff that cared for our daughter as each day when we walked into the classroom to drop her off the same teacher was always sitting on the floor not engaged with the children. I had come back a few hours later to pick our daughter up and bring her to a doctor appointment and the teacher was in the same position while two separate babies were in dangerous positions within the classroom (one underneath the cribs in the corner and the other trying to climb onto one of the rocking chairs). Our daughter got seriously hurt while in their care after she was not properly watched. Our daughter who had been crawling, pulling herself up and attempting to walk for months was not being watched (teacher sitting on the floor had her back to our mobile baby) and crawled over to a shelf that was not secured to the wall and pulled a toy that the center admitted was approximately 5-10 pounds (nearly half our baby's weight) and it fell on her head leaving a dark bruise and large welt. We called a family friend that night who is a pediatrician in another state as we were concerned with her behavior and sleepiness and had to monitor her all night for signs of a concussion! There was a revolving door of teachers coming in and out of the classroom that made it difficult for our daughter to make a connection or feel safe with. The pricing was reasonable but we did go through one price hike while we were there (midway through the calendar year). It wasn't anything unmanageable for our family but I could imagine with the timing of it that it could be hard for other families to budget. The center displayed everyone's past due tuition for all to see as they drop off and pick up their children at the front reception. It must have been mortifying for some families who were doing all they could to get by. We had issues with them trying to make us pay for days our daughter was not at the center even though she was setup on a per diem tuition schedule as our work schedule are not the normal Monday-Friday 9:00 AM-5:00 PM. We urge you to find other childcare. However, if you're planning to enroll your child I would advise you to stay on top of the staff and management as they get very relaxed with policies and overall care.