Brio Studios Brookfield - Dance

★Anne R

We have a similar experience as previous reviewers. We paid in full for our daughter’s ballet class for the 24-25 year, which was off to an odd start. After not having an instructor for the first few weeks, we were informed the ballet conservatory class was going to be combined with team classes at a different location and time that what we signed up for. We immediately reached out stating that no longer works with our schedule and requested a refund on Sept 25th. We are still waiting for our refund. The owner, Mandy, has now stopped responding to any of our communication. Please beware! Read reviews and ccap the business and owners.

★Brianna Hitchcock

I cannot recommend Brio to new young dancers. From the start, communication was lacking - close to non existent. Instructors seemed frustrated to be there and often showed up late for class. Not engaging for little dancers. The space is dirty and unorganized. Additionally, Brio supposedly offers a full refund - according to their manager this is a company wide policy. I have been waiting over 45 days for a refund of a large amount. There is no communication or outlook on when the funds should be returned. This seems to be a trend as multiple people are waiting for money back. Do not give them your money.

★jef niedfeldt

I will keep this short as My daughter very much enjoyed her time at Brio as a young preformer. My complaint is with the communication and lack of financial management from the owners. We invested a lot, as do all families, to be there. I am due a refund that was promised and not delivered after we parted ways. The owner herself promised it. The communication has almost been non-existent. I was written a bad check, it bounced, and continues to be an issue for bank. The studio bank will not accept their bank check either. I decided to file with the BBB this morning since it has been months with no solution, only misinformation in the little communication have had with their owners.

★★★Jing Dong

Just to confirm previous reviewers regarding the disappointed customer service. Our kid has so much fun with the classes she took at Brio and the teachers are amazing! However, the new management team/customer service are very disappointing. Poorly organized and delays in replying emails. They have changed schedules multiple times, so we have to reschedule other things around their times. In their emails, you can see lots of advertisement about purchasing more events, class, product etc, but you could not find the details of the classes, recitals, or even worse that you won't know they cancel the class until you arrived on time for the class.

★★★Jessica Zange

The teachers at Brio are wonderful. Our daughter had such fun with the dance and art classes she took. The customer care is very disappointing. Our experience left us feeling neglected and frustrated after receiving emails every single day about more and more things to sign up for and purchase but no actual service when it came to helping with questions or concerns.